Privacy Policy

Effective Date: 2026-02-12
Last Updated: 2026-02-22

Introduction

FallCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our fall detection mobile application and related services (the "Service").

By using FallCall, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

• Account Information: Rider nickname (optional) and phone number for account creation and callback links
• Emergency Contacts: Phone numbers of designated emergency contacts
• Support Communications: Messages and feedback you send to our support team

Information Collected Automatically

• Location Data: GPS coordinates when a fall or test alert is triggered
• Motion Data: Limited motion telemetry related to fall detection (e.g., impact severity, acceleration patterns)
• Device Information: Device type, operating system version, and unique device identifiers
• Usage Data: Session start/end times, alert history, and service interactions

How We Use Your Information

We use the collected information for the following purposes:

• Safety Alerts: To deliver transactional safety alerts to emergency contacts when a fall is detected
• Service Delivery: To provide, maintain, and improve the FallCall service
• Account Management: To manage your account and provide customer support
• Analytics: To analyze usage patterns and improve fall detection accuracy
• Communications: To respond to your inquiries and send service-related announcements

How We Share Your Information

Service Providers

We share personal information with third-party service providers who assist us in operating and delivering the Service:

• Twilio Inc.: SMS delivery for emergency alerts
• Railway Holdings Ltd.: Cloud infrastructure hosting

Legal Requirements

We may disclose personal information when required by law or in response to valid requests by public authorities.

Data Sales

FallCall does not sell personal data. We do not rent, trade, or sell your personal information to third parties.

Data Retention

We retain personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 30 days after deletion
• Alert History: Retained for 90 days for service improvement purposes
• Location Data: Only retained at the moment of an alert trigger; not stored long-term

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS)
• Secure storage with access controls
• Regular security assessments
• Limited employee access to personal data

Your Rights and Choices

Opt-Out

Emergency contacts may opt out of receiving alerts at any time by replying STOP to any received SMS. For assistance, reply HELP or contact us directly.

Access and Deletion

You may request access to or deletion of your personal information by contacting us at support@fallcall.app. We will respond to your request within 30 days.

Cookies and Tracking Technologies

FallCall does not use cookies or tracking technologies for marketing purposes. We may use essential session cookies to maintain your login state.

Children's Privacy

FallCall is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, or country. By using FallCall, you consent to such transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@fallcall.app